Refund Policy

At Kustom Curations by A&J, each product is custom-made using your personal photos. Because of this, our refund and return policy is outlined below.

1. Change of Mind
Due to the personalised nature of our products:

• We do not offer refunds or returns for change of mind

• We do not offer cancellations once an order has been placed, as production may begin immediately
   

Please ensure all details and images are correct before placing your order.

2. Customer Responsibility
You are responsible for:

• Uploading high-quality, clear images

• Ensuring correct cropping, positioning, and design (if applicable)

• Providing accurate shipping details
   

We are not responsible for issues resulting from low-quality images or incorrect information provided at checkout.

3. Damaged, Faulty, or Incorrect Items
Under Australian Consumer Law, you are entitled to a remedy if a product is faulty, damaged, or not as described.

If your order arrives:

• Damaged

• Defective

• Incorrect (different from what you ordered)
   

Please contact us within 7 days of receiving your order.

Include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging
   

We will assess your claim and may offer:

• A replacement product, or

• A refund (where appropriate)

4. Non-Returnable Items
We do not accept returns for:

• Custom or personalised items (unless faulty or incorrect)

• Items that have been used or damaged after delivery

5. Shipping Issues

• We are not responsible for delays caused by postal or courier services

• If your order is lost in transit, please contact us and we will work with the shipping provider to investigate

6. Refund Processing
If a refund is approved:

• Refunds will be issued to your original payment method

• Processing times may vary depending on your payment provider

7. Contact Us
If you have any issues with your order, please reach out:
Email: kcbyaj@gmail.com